1. Using Bookly
These terms govern use of Bookly’s website and booking platform. Bookly operates from Lagos, Nigeria. You must be legally able to enter the transaction, or use the service with appropriate parent or guardian involvement. Use accurate information and comply with applicable law. Contact [email protected] for questions.
2. Accounts and business responsibilities
Keep login credentials confidential and tell us about suspected unauthorized access. Business owners are responsible for their listings, service descriptions, prices, qualifications, staff permissions, availability and lawful delivery of their services. Do not impersonate another person or publish misleading, unlawful or infringing content.
3. Bookly’s role
Bookly provides tools for discovery, scheduling and payment coordination. The listed business is responsible for providing the booked service and for its own service terms. A listing is not a guarantee of professional qualifications, outcomes or suitability. Check directly with the business when a service requires specialist advice, licensing or safety arrangements.
4. Appointment requests and confirmation
Verified successful online payment automatically confirms an available appointment. For a manual bank transfer, upload a receipt and wait for the business to accept it after checking the funds and availability. Uploading a receipt alone does not confirm payment. When payment at the visit is offered, follow the booking status shown; payment remains due at the appointment. Payment completed refers to the amount required now, which may be a deposit, and does not mean the appointment has already taken place. Online booking requests normally expire after 30 minutes without verified payment. Individual payment quotes can expire sooner; use the current checkout instructions. A bank-transfer booking stays pending after the receipt-upload step opens, and an uploaded receipt still needs business review. A missing payment or receipt triggers a reminder after five minutes with the correct completion link. Contact the business if you already transferred funds, and do not pay again without checking.
5. Prices and currencies
Businesses set service prices in their supported business currency. Checkout shows the amount and accepted charge currency before payment. Available crypto checkout converts the fiat total into the asset and network shown. Your bank or payment provider may apply separate exchange rates or fees. Follow the current instructions for your booking and include its reference.
6. Payment processing
Businesses connect their own payment providers and bank details and receive their customer funds directly. Bookly does not receive, hold or refund those service payments. Online payments require server-side provider verification. For manual transfers, the business must check actual receipt of funds before accepting. A deposit records only the amount received; any remaining balance is payable to the business. Never submit false payment evidence. Service-payment disputes and refunds must be discussed with the business.
7. Changes, cancellations and refunds
Read the business’s cancellation deadline and any disclosed service-specific conditions before booking. Use the account booking controls when available, or contact the business. Refund eligibility depends on the service circumstances, the disclosed policy and applicable law. A refund-pending label means a refund still requires action; it does not establish that money has been returned. See the Cancellation & Refunds page for the process.
8. Business subscriptions
Bookly offers a limited Free plan, not a free trial. The Free plan has no subscription charge or trial countdown. Upgrade to Starter, Growth or Scale for more capacity and tools. Paid access starts after verified subscription payment or an administrator assignment. See the pricing page for current limits and prices. Each paid plan can be billed monthly or annually. Where supported and enabled, checkout lets you choose one-time payment with manual renewal or automatic subscription renewal. Bank transfers and crypto are one-time methods. Review the displayed charge and renewal terms before authorising payment. Cancelling automatic renewal stops future scheduled charges under the provider controls; it does not by itself refund an earlier charge or cancel customer appointments.
9. Acceptable use and content
Do not attack the service, scrape private information, evade access controls, send spam, manipulate availability or payments, or use the platform for unlawful activity. You retain rights to your uploaded business content and permit Bookly to host and display it to operate your profile and bookings. You must have permission to upload it. We may restrict misuse and investigate reported abuse.
10. Availability and responsibility
We work to keep the platform useful and available, but interruptions and errors can occur. Tell us promptly about booking or billing errors and avoid acting on a clearly incorrect price. Each party remains responsible for its own conduct. Nothing in these terms excludes rights, remedies or liability that applicable law does not allow to be excluded.
11. Privacy, disputes and updates
Our Privacy Policy describes personal data handling. Please contact [email protected] to seek resolution of a dispute. Nigerian law applies, subject to any mandatory rights that apply to you. These terms do not prevent a lawful complaint or access to an appropriate court or regulator. Material changes will be reflected on this page; review the applicable version before future transactions.
Business plans, reminders and continued access
Check the expiry time and timezone shown in your Subscription screen. Lifecycle email timestamps are displayed in UTC. Renewal reminder emails are scheduled at 09:00 and 18:00 UTC during the 72 hours before a paid plan expires. Check your Subscription screen for the current status; email delivery depends on a valid address and the mail service. Bookly does not automatically charge a renewal through this reminder feature.
After expiry, the current entitlement continues for a 48-hour grace period. If no verified renewal is received by its end, the company continues on the existing Free plan. Its Bookly company page stays public with Free features and limits. Paid-only features become unavailable. Existing records are retained: when active services exceed the Free limit, a random selection is kept active once and the excess is hidden. Staff beyond the Free active limit are hidden in oldest-first allowance order. Existing customer and appointment history remains available, while new creation is restricted when the relevant Free limit is reached.
A verified renewal restores the renewed plan entitlement. It does not automatically reactivate services or staff that were hidden or disabled. Review those records and reactivate the ones you want within your current limits. Review the actual plan features and prices before renewing. This business subscription policy does not cancel or refund a customer appointment.
Review your business subscription · Download the business user guide · Report a page or account problem
Company customer payments with Blockonomics
Businesses may connect their own Blockonomics store, API key and receiving wallets to accept BTC on Bitcoin mainnet or USDT on Ethereum/ERC-20 for services, consultations and store orders. These customer funds go directly to the business; Bookly does not receive, hold or forward them. The business is responsible for its receiving address, provider charges, customer support, fulfilment, refunds and applicable obligations. Bookly’s subscription checkout is a separate merchant account.
Crypto amounts are quoted for 15 minutes. Customers pay network fees separately and must use the exact asset, network, address and amount displayed. USDT invoice matching may reduce the displayed amount by less than 0.001 USDT, which the merchant absorbs. At least two confirmations plus authenticated server-side provider verification are required before a payment is marked successful. Confirmations may take longer; payment-page visits, callbacks and transaction-hash submissions are not payment approval. Partial, late, duplicate and wrong-network transfers require merchant review. If a paid booking time becomes unavailable, the merchant must arrange rescheduling or a refund. Crypto transfers are generally irreversible; Bookly cannot reverse or recover them.
Bookly subscription payments with Blockonomics
Where shown at checkout, business owners may pay Bookly subscription fees using Bitcoin on Bitcoin mainnet or USDT on Ethereum (ERC-20), processed through Blockonomics to Bookly’s configured wallet. This option pays for the Bookly platform subscription only. It does not collect customers’ service-booking payments; those remain payable directly to the individual business.
The checkout shows the fiat subscription total, cryptocurrency amount, receiving address, required network and payment deadline before payment. Pay only the exact amount and network shown. USDT invoices use a unique exact amount to identify the payment; Bookly absorbs a rounding reduction of less than 0.001 USDT and adds no reference fee. Wallet or network fees remain separate and are shown by the customer’s wallet. Bookly never requests a seed phrase or private key.
A wallet submission, payment screenshot, unconfirmed transaction or browser return does not activate a subscription. Activation follows at least two blockchain confirmations and verification against Blockonomics’ authenticated payment records. Confirmations may continue after an on-time payment. Test-mode transactions never activate subscriptions. Delayed, insufficient, excess, expired, wrong-network or unidentifiable payments may need manual support review. Avoid sending a second payment while the first is under review.
Blockchain transfers are generally irreversible. Sending to an incorrect address or network may be unrecoverable. If payment needs review or a refund is agreed under the applicable subscription policy, contact [email protected] with the invoice reference and transaction hash. Refunds are not automatic; Bookly will verify the case and a return destination separately, including any applicable network costs. Nothing here removes rights provided by applicable law.
Subscription currency and exchange rates
New Bookly subscription prices are set in USD. A visitor’s currency is estimated from their network country and can be changed manually. Local display amounts are estimates, not a bank-rate guarantee. Reference fiat rates are updated daily from Exchange API, cached on Bookly and checked for freshness, with the provider’s documented fallback. A new conversion is unavailable if rates are over 48 hours old.
Before payment, checkout shows and saves the actual charge currency, amount, reference-rate date and deadline. If a payment method does not accept the visitor’s display currency, Bookly converts into an accepted fallback currency configured by the administrator. Online conversion offers last 15 minutes; offline bank-transfer offers have their stated deadline. Previously started payments keep their original amounts. Amounts are rounded to the currency’s smallest unit. Paid prices below USD 0.01 cannot be purchased until corrected; they do not become Free plans.
For crypto payments, the selected fiat amount is converted using the reference fiat-to-USD rate and the current USD crypto quote from Blockonomics. The asset, network, exact amount, receiving address and 15-minute payment deadline are shown before transfer. Wallet/network fees are separate. Bank or card issuer fees and exchange rates may differ from Bookly’s reference rates. Payment confirmation requirements and each business’s responsibility for its own customer funds remain unchanged.
Plan prices and included tools
Bookly offers the limited Free plan and paid Starter, Growth and Scale plans, with monthly and annual options. There is no free trial. The pricing page displays the current prices and currency choices before checkout. Prices cover one business account and are not charged per staff member. Limits are shared across companies under that account. The current pricing page lists included features and capacities. Features outside the subscribed entitlement remain visible in the dashboard and require an upgrade before use. Essential confirmations, security and support remain available on Free.
Booking-request quotas count requests created during each calendar month in UTC, regardless of appointment date. Earlier appointment and payment history is retained. Customer limits count stored customer records; service, staff, product and event limits count active records. Reducing a plan retains records and can hide excess active items. New requests or records stop when a limit is reached. Active services retained after a downgrade are selected randomly once; other active items retain the oldest entries within the limit. A renewal does not automatically reactivate hidden items. Existing paid or administrator-assigned cycles keep their previous features and limits until that cycle and its applicable grace period end; existing lifetime entitlements remain valid.
Online payment APIs, crypto receiving accounts, booking deposits and automatic appointment reminders are available from Starter. Growth adds the listed store, event, gallery, POS, calendar and virtual-meeting tools. Scale adds custom domains. Third-party subscriptions, messaging credits, network fees and merchant-provider charges are separate. Bookly does not charge a booking commission or receive a business’s customer funds. View current plans.
Free plan and paid billing
Bookly has a limited Free plan with no subscription charge or trial countdown. There is no free trial of paid plans. Paid access begins after verified payment or an administrator assignment. Automatic renewal is used only when you choose it through a supported, enabled provider. Bank transfer and crypto payments require manual renewal. Your current plan, expiry and any scheduled change are shown in Subscription.
[email protected] · Lagos, Nigeria